E&C provides the following service support to its customers.
1.Sizing & Load assessment
Depending upon your application requirement, our expert engineers can measure the load and suggest the battery configuration for the backup time that you need.
2. Site Study & Installation of new products
E&C Service engineers visit your site to suggest the installation requirements so that the site can be made ready for installation of your new E&C Product. Once the site is ready, the product will be installed in a professional manner by experienced E&C Engineers so that the equipment functions smoothly.
3. Warranty support
Every E&C Product sold carries a warranty against manufacturing defects. During the warranty period, E&C provides breakdown support and also preventive maintenance to ensure trouble-free operations.
4. Comprehensive & Non Comprehensive AMC Support
Post warranty, the customer has the option to enter into a Comprehensive AMC Support or a Non Comprehensive AMC Support by way of a contract specifying the terms & conditions.
Comprehensive AMC entitles the customer to get unlimited breakdown support and Preventive maintenance including genuine company spare parts with some exclusions.
Non – Comprehensive AMC entitles the customer to get Preventive Maintenance as agreed in the specific contract and only visits during AMC period. All spare parts will be chargeable.
5. Per Call Support
For products which are not under warranty or AMC, customers can avail support by requesting service support. Such service calls will be charged per visit and spare parts as applicable.
6. Upgrade to existing product
For existing customers, if the requirement changes, suitable upgrades will be suggested based on customer requirements. Where possible, the existing product may be upgraded by increasing backup time or providing a bigger product against buyback of the existing product, adding redundant UPS for critical applications.
7. Rental Solutions
Rental UPS is a good solution if your current UPS is down and is not serviceable. At times, you may have a sudden spurt in power requirement for a short duration for which you may not want to invest in a new UPS system. It may happen that there are not enough capex budgets whereas opex budgets are available. E&C can provide immediate solutions, whether it for short term or long term.
The advantage of rental is that you can get the UPS in relatively short time, and maintenance is upto us. There are no additional costs for maintenance. At the end of the rental period, you can return the UPS.
Rental Agreements can be suitably drawn and the rental rates can be tailored depending on the term of rental. Please contact us in case you need a rental solution.